Tillie's bags are designed in New Zealand and manufactured in Bali, Indonesia

Of course!

At the heart of our values is a strong commitment to ethics and social responsibility. We believe that every product we create should not only meet the highest standards of quality but also reflect our dedication to ethical practices.

We have partnered with a manufacturer who reflects these values and provides a safe and healthy environment for their workers. Their well-being is our priority, and we strive to create positive working conditions that foster growth and satisfaction.

We currently ship to New Zealand and Australia. However, if you are based internationally please reach out and we would love to try get our bags to you!

We gladly accept returns for products that are faulty or damaged. If you receive a defective item, please get in touch with us as soon as possible to arrange a return and refund. Our team will guide you through the process and ensure the issue is resolved!

Cold, gentle hand wash. Dry flat in shade.